Does my package expire?

Yes.  All regular packages have a one year expiration date.  All flash sale deals and specials will specify at time of sale their expiration date.  If you have classes left on a REGULAR series package that expires you can purchase a REACTIVATION single class for $25.  This will reactivate your expired package for another year, while also adding an additional class to your account.

What is your cancellation policy?

You can cancel any time 3 hours before a class without being charged.  If you cancel after that 3 hour window you will be charged a late cancel fee of $25 if you are on the New Student Intro or will be charged a class on your series.

What is your no show policy?

If you schedule a class and don’t show up, you will be charged $25 if you are on the New Student Intro, or will lose a class from your package.

What is your Pilates policy?

You must sign up at least 3 hours before a class.  If a Pilates reformer class has no one signed up 3 hours or less prior to class, it will be canceled.  All Pilates reformer classes and Pilates private sessions have a 24 hour cancellation policy.  

What is your return policy on class packages?

Returns are taken on a case by case basis.  Please contact to inquire.

Are there any discounts?

Yes, we offer discounts to full-time students; pre-school, elementary, high-school and college teachers; police; firefighters; military discounts with valid ID; and KCRW card holders.

Can I share my package?

Yes, you can share your package with family members only.

Can I bring a guest using my membership?

No, memberships are for the individual only.

Can I use my package to book multiple bikes?

Yes, you can reserve more than one spot in a class under your account.

Do I need special spin shoes?

Our bikes accommodate SPD and LOOK clips.  Don’t have your own pair of spin shoes?  Not a problem, we offer rentals for $3.  We also offer cages that can be clipped onto your bike so you can ride in any pair of athletic shoes.

Looking for more info?

Check out our frequently asked questions.